FAQ
❓ Frequently Asked Questions – SereniVie
How does the SereniVie subscription work?
You choose the plan that suits you (Essential or Premium), the type of protection (anatomical, pants, or full-length), and the quantity. You then receive your protection monthly, or at the chosen frequency, directly in your mailbox. You can modify, suspend, or cancel your subscription at any time.
Can I change my subscription once activated?
Yes, of course. From your customer account, you can change the frequency, plan, type of coverage, or even pause the delivery at any time. The subscription is 100% flexible and without commitment.
What are the differences between the Essential and Premium plans?
The Essential Formula includes only your intimate protections (30, 60 or 90). The Premium Formula adds to each shipment a natural well-being treatment of your choice (Bach flower infusion, emotional roll-on or floral elixir) to take care of you in a holistic way. A different postcard per month with Art Therapy designs is also offered, for a suitable cerebral and manual activity and the possibility of maintaining social bonds by sending it with a little note. BONUS: It becomes a beautiful souvenir for the family.
What types of protection are available?
You can choose between:
- Anatomical protections : ideal for light to moderate flows
- Pants : Absorbent, practical and comfortable briefs for maximum mobility. Moderate flow.
- Complete changes : for greater needs or situations of dependency, difficult handling.
Is delivery discreet?
Yes. All SereniVie packages are sent in plain packaging, with no visible markings. You'll receive your products directly in your mailbox or at home, in complete confidentiality.
Can I order for a loved one?
Yes, of course. Many people use SereniVie to support a parent or someone they care for. You can choose the plan, enter their delivery address, and manage the subscription from your account. It's also possible for a nonprofit organization!
What are the brand's commitments?
SereniVie is a French brand that embraces humanity and compassion. All our products are made in France, free from irritants, and designed with a holistic approach to well-being. We believe in simplicity, dignity, and gentleness, at all ages. We believe in home care, and we aim to help both those affected and caregivers by providing a simple, easy, and manageable solution.
Because that's it... You drive, we take care of everything.